Privacy Policy Buyer
We value the trust that you've placed in us and perceive the significance of secure exchanges and data protection. This Protection Strategy depicts how Esaras and its subsidiaries (all in all "Esaras, we, our, us") gather, use, share or, in any case, cycle your own data through Esaras site, www.esaras.com, in its versatile application and m-site (hereinafter alluded to as the "Stage").
While you may be able to access some parts of the Platform without registering, please be aware that we do not provide any products or services outside of India through this Platform. The majority of your personal information will be stored and processed in India, which may have data protection regulations that are different from those in your home country. By visiting this Platform, providing your details or using our product or service, you hereby agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Service and the applicable service or product terms and conditions and to be subject to the regulations of India with respect to the laws related to data protection and privacy. Please refrain from using or accessing our Platform if you do not agree.
Collection of Your Information
When you use our Platform, we periodically collect and store the information you provide. You can generally browse the Platform without identifying yourself or disclosing any personal information. We do not consider you to be anonymous once you provide us with personal information. Where potential exists, we show which fields are required and which fields are discretionary. You generally have the choice to not give data by deciding not to utilise a specific help, item or element on the Stage.
We might follow your purchasing behaviour, inclinations and other data that you decide to give to our Foundation. To better comprehend, protect and assist our clients, we conduct internal research on the demographics, interests and activities of our users. An aggregated method is used to compile and analyse this data. This information may include your IP address, computer browser information, the URL you just came from (whether or not this URL is on our Platform) and the URL you go to next (whether or not this URL is on our Platform).
We might gather individual data (for example, email address, conveyance address, name, telephone number, Mastercard or check card and other installment instrument subtleties) from you when you set up a record with us, execute with us or take part regardless of the challenge. Although you can view certain sections of our Platform without registering, registration is required for certain actions (such as placing an order or accessing our online content or services). We send you offers based on your interests and previous orders using your contact information.
Assuming you decide to post messages on our message loads up, discussion channels or other message regions or leave input on the Stage or the web-based entertainment handles kept up with by us or again, assuming you use voice orders, virtual attempts and purchases or a comparative element to shop on the Stage, we will collect that data you give us. As permitted by law, we keep this information for internal research and analysis, to resolve disputes, provide customer support or troubleshoot issues.
If you write to us directly (through email or letters), or if other customers or third parties write to us about your activities or posts on the Platform, we may collect such information and store it in a personally identifiable information (PII) file.
Esaras or a third-party business partner that operates online or offline establishments or platforms where you can earn SuperCoins for the purchase of goods and services, as well as redeem SuperCoins, will collect and save your personal details, such as email address, name, date of birth, gender, contact number, communication address, zip code, lifestyle information, demographics and work details, if you sign up for our SuperCoins Loyalty Programme or similar programmes offered by Esaras. We will also collect information about you that relates to your transactions on the Esaras platform and other platforms operated by business partners. You will be subject to the privacy policies of this third-party business partner whenever they collect your personal information directly from you. Esaras will not be liable for the outsider colleague's security rehearsals or the substance of their protection approaches, and we demand you read their security strategies prior to unveiling any data.
Esaras has onboarded certain outsider colleagues on the Stage who have some expertise in the classifications like travel ticket reservations, booking on the web film tickets and taking care of online bills, and that's just the beginning (Ultra-Accomplices). After obtaining your permission to further share the data, you will be redirected to Ultra-Partners websites and applications, and your entry to Ultra-Partners websites and applications will be based on your Esaras login credentials. Esaras will not be accountable for the Ultra-Accomplice's protection rehearsals or the substance of their security arrangements, and we demand you read their security strategies prior to revealing any data.
Use of Your Personal Information and Demographic and Profile Data
Your data is used to provide the services and goods you've ordered from us. If you do not want this Platform to use your personal information for marketing reasons, please let us know. We use your personal information to help sellers and business partners process orders and complete them, enhance the experience of clients, settle disagreements, find solutions to problems, help in promoting a secure service, collect cash, measure the level of customer interest in our services and products, inform you of new products, services and offers, both online and offline, improve and personalise your experience, protect us from mistakes, fraud and other criminal acts, enforce our conditions of service and, furthermore, as in any case depicted to you at the hour of the collection of data.
With your permission, we may have access to your SMS, instant messages, directory contacts, location, camera and photo gallery information. We may likewise demand that you give your Container, GST Number, Government provided ID card or number and Know-Your-Client (KYC) details to:
(i) Determine whether you are eligible for particular goods and services, such as credit and payment products.
(ii) Issue GST receipts for the items and administrations bought for your business prerequisites.
(iii) Improve your Platform experience and give you access to our sellers', affiliates' or lending partners' products and services. You figure out that your agreement to these items or administrations might be impacted if assent isn't given to us.
We and our affiliates collect and assess demographic and profile information about our Platform users' activities to continuously enhance our product and service offerings. Your IP address is used by us to administer our Platform and assist in server troubleshooting. Additionally, your IP address is used to identify you and collect broad demographic data.
You may be asked to participate in optional surveys that we or a third-party market research company conduct. Personal information, such as your contact information, date of birth, demographic information (such as your zip code, age or income level), attributes like your interests, household or lifestyle information, your purchasing behaviour or history, preferences and any other similar information that you may choose to provide, may be requested from you in these surveys. The surveys may require the collection of video or voice data, and participation would be entirely voluntary. We use this information to personalise your Platform experience by showing you content based on your preferences and recommending content we think you might be interested in.
Cookies
We use data collection tools like "cookies" on some Platform pages to analyse page flow, measure how effective promotions are and build trust and safety. "Cookies" are small files that are saved on your computer to help us provide our services. Your personal information is not stored in cookies. We provide some features that can only be used with the help of a "cookie." We likewise use treats to permit you to enter your secret phrase less often during a meeting. We can also use cookies to deliver content tailored to your interests. The majority of cookies are known as "session cookies," which means that once a session is over, they are automatically deleted from your hard drive. You are, in every case, allowed to decline or erase our treats assuming your programme grants them, although all things considered, you will be unable to use specific elements on the Stage. You might be expected to return your secret word more often during a meeting. Additionally, on some Platform pages, third-party "cookies" or other similar tools may be displayed to you. The use of cookies by third parties is not under our control. For marketing and analysis, we use cookies from third-party partners like Google Analytics. We are better able to comprehend how visitors use our website thanks to Google Analytics. More information about Google's use of your personal information can be found here: You can opt out of Google Analytics at this link: https://www.google.com/intl/en/policies/privacy and https://tools.google.com/dlpage/gaoptout. You can likewise control the use of cookies at the singular programme level; however, assuming that you decide to disable cookies, it might restrict your use of specific highlights or works on the administrations.
Personal Information Sharing
Personal information can be shared externally within the Esaras group of businesses, affiliates and connected firms and with third parties for the purpose of delivering goods and services supplied by them, such as postponed payments. These materials and subsidiaries might impart such data to their members, colleagues and other outsiders to give you their items and administrations and may market to you because of such sharing, except if you unequivocally quit.
We might reveal our own data to outsiders, for example, merchants or colleagues. We may need to tell you this to let you use our products and services, carry out your orders, make your experience better, provide product feedback, get money from you, fulfil our legal responsibilities, conduct surveys or market research, enforce our Use Agreement, work with our promoting and publicising exercises, look at data, assist with customer service, forestall, identify, moderate and research false or criminal operations connected with our items and administrations. We do not sell or transfer your personally identifiable information to other parties unless we have your permission to do so.
We may disclose personal information if we are under a legal obligation or good faith conviction that such information is necessary to comply with subpoenas, court orders or other legal procedures. We may disclose personal data to law enforcement authorities, third-party rights owners or other people if we have a good faith judgement that such disclosure is legitimately required:
- Implement our Terms of Purpose or Protection Strategy.
- Respond to claims that a posting, advertisement or other piece of content infringes on the rights of third parties.
- Safeguard the personal safety, property or rights of our users or the general public.
If we (or our assets) intend to merge with, be acquired by, reorganise, amalgamate or restructure a business, we and our affiliates will share or sell some or all of your personal information with that entity. Should such an exchange happen, other business entities (or the new consolidated element) will be expected to follow this Protection Strategy concerning your own data.
Security Measures
We implement appropriate physical, electronic and procedural safeguards to safeguard your data. We provide access to a secure server whenever you access your account information. We adhere to our security policies to prevent unauthorised access to your information once it is in our possession. However, by using the Platform, users acknowledge that data transmission over the internet and the World Wide Web cannot always be guaranteed to be completely secure. As a result, inherent risks will always be associated with using the Platform. The user is responsible for safeguarding their account's login and password records.
Children Information
Under the Indian Contract Act of 1872, only individuals who are capable of forming a legally binding contract can use our Platform to access children's information. Under no circumstances do we collect or store personal data from anyone under the age of 18. You confirm that you have the right to supply us with data on a child under the age of 18 and consent to our use of such information in accordance with our Privacy Policy.
Data Retention
Your personal information will be stored for as long as necessary to fulfil the original purpose for which it was acquired or as required by law. However, if we believe it is necessary to do so to prevent fraud or future abuse, to enable Esaras to exercise its legal rights, to defend against legal claims, or if required by law or for other legitimate purposes, we may keep information about you. We might keep your information in an anonymised format for scientific and research purposes.
Your Privileges
We find each sensible way to guarantee that your own data that we cycle is exact and, where fundamental, kept up with the latest and that any of your own data that we interact with that you illuminate us is mistaken (having respect to the reasons for which it is handled) and is deleted or amended. You might get to update your own data straightforwardly through the functionalities given on the Stage. You can delete certain non-essential information by accessing our website's Profile and Settings sections. If you prefer to contact us through mail, you may find our email address below.
When you reach us at the address below, you can opt out of providing the consent that you have already given. If it's not too much trouble, notice "for withdrawal of assent" in the headline of your correspondence. We will check on such demands prior to following up on your solicitation. If it's not too much trouble, note, nonetheless, that withdrawal of assent won't be retroactive and will be as per the details of this Protection Strategy, related Terms of Purpose and relevant regulations. If you decide to withdraw your permission to share your personal information with us in compliance with this Privacy Policy, we may no longer be able to provide you with the Platform or our services.
Your Consent
By using our Platform or providing your information, you agree to this Privacy Policy's collection, use, storage, disclosure and other processing of your data, including sensitive personal data, on the Platform.
You consent that you are authorised to reveal any personal data about other individuals to us and grant us permission to use the information in accordance with this Privacy Policy.
By providing your personal information on the Platform or any of its partner platforms or establishments, you are giving your permission for us (and any other corporate entities, affiliates, lending partners, technology partners, marketing channels, business partners or other third parties) to contact you for the purposes outlined in this Privacy Policy by phone, text or email.
Changes to this Privacy Policy
Please check back often to see if we've made any changes to our Privacy Policy. Any changes made to this Privacy Policy will be posted here. If an important modification is made to our policy, we will tell you by email, by prominently displaying a notice on our Platform and/or by indicating the date on which the policy was last updated.
Customer Service
If you have any concerns or queries regarding our products or services, you can contact our customer service team by clicking the link, selecting your order and selecting the "Need Help" option: Questions about the Privacy Policy: www.esaras.in/helpline
If you have a question, concern or complaint about the collection or use of your personal information in accordance with this Privacy Policy, please contact us at care@esaras.in.